All products will be refunded in full, provided that they are returned to us unopened and in a re-saleable condition within 30 days of purchase.
Important Information:
All orders that are placed for delivery in the UK should be returned to our UK Head Office address and all order placed for delivery in Ireland should be returned to our Ireland Office.
To ensure the quickest way for your return to be processed is to include a copy of your invoice or delivery note when returning. Returns must be clearly marked with your order#, your full name, address, and invoice number. This will enable us to identify the goods.
Once you have been allocated a Returns Number - simply follow the instructions on the returns form that has been supplied with your delivery.
You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of our receiving your return.
All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.
All products that are returned to us in an unopened and re-saleable condition will be refunded in full.
Items Returned within the seven-day cooling off period:
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.
Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm